Goosebump
Shipping & Delivery Policy
By placing an order on Goosebump, you agree to the terms mentioned below.
1. Shipping Method
All orders placed on Goosebump are shipped using our Standard Delivery Service by default.
- Reliable and cost-effective shipping
- 100% discreet packaging for customer privacy
- No product name or description mentioned on the outer package
- Secure sealing to ensure safe delivery
2. Standard Delivery Timeline
Under normal conditions, orders are delivered within:
3 to 6 Working Days
Delivery timelines may vary based on:
- Customer location
- Courier partner operations
- Local holidays or unforeseen circumstances
If your order is not delivered within the expected time frame, we request you to contact our support team for assistance.
3. Fast Track / Priority Delivery
In selected locations, Fast Track / Priority Delivery may be available.
Please note:
- Availability depends on your delivery pincode
- Additional shipping charges may apply
- Priority delivery charges must be paid as informed at the time of order or by our support team
If priority delivery is not selected or available, the order will be shipped via standard delivery.
4. Delivery Delays or Shipment Issues
In case of delay beyond the estimated delivery timeline, shipment not moving or tracking not updating, or any courier-related concern:
Customers are advised to:
- Contact our support team promptly
- Share the Order ID for faster resolution
Early communication helps us coordinate efficiently with courier partners.
5. Important Delivery Information
- Delivery timelines are estimated, not guaranteed
- Delays caused due to courier partner operations, weather conditions, government restrictions, or regional/operational disruptions are beyond our direct control
However, our team will always assist you to the best of our ability.
6. Customer Responsibilities
Customers are requested to:
- Provide accurate and complete delivery address
- Keep their phone number reachable during delivery attempts
- Track their shipment once it is dispatched
Important: Goosebump will not be responsible for delivery delays caused due to incorrect address details or customer unavailability.
7. Support & Contact Details
For any shipping or delivery-related queries, please contact us via:
Kindly mention your Order ID while contacting support for quicker assistance.
8. Final Disclaimer
- Goosebump reserves the right to modify shipping timelines or delivery methods when required
- Shipping decisions are taken after reviewing individual cases
- The support team's decision regarding shipping and delivery matters will be considered final
