Goosebump

Privacy Policy

This Privacy Policy explains how we collect, use, store, share, and protect your data when you access our website, place orders, or interact with our services ("Platform").

By using Goosebump, you agree to the terms outlined in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Policy should be read in conjunction with our Terms of Use. Any terms not defined here shall have the same meaning as provided in the Terms of Use.

We may update this Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

1. Information We Collect

We collect only the information necessary to provide a secure, smooth, and personalized shopping experience.

1.1 Information You Provide to Us

a) Account & Order Information

• Name
• Phone number
• Email address
• Delivery address
• Order details
• Login credentials (if applicable)

You may choose to place orders as a guest without creating an account. Providing additional personal information is optional and will only affect access to certain features or services.

b) Payment Information

• Payment method used (COD, prepaid, partial prepaid)
• We do not store card or banking details. Payments are processed securely via authorized payment gateways.

c) Customer Communication

• Emails, WhatsApp messages, or calls with our support team
• Feedback, reviews, and survey responses
• Messages sent through social media or other communication channels

1.2 Information Collected Automatically

When you use our Platform, certain data is collected automatically:

a) Usage Data

• Pages viewed
• Time spent on the Platform
• Device interactions
• Crash or error reports

b) Device Information

• IP address
• Browser type
• Device type
• Operating system
• Language preferences

c) Cookies & Tracking Technologies

We use cookies and similar technologies to improve site performance, understand user behavior, and enhance user experience. You can control cookies through your browser settings.

1.3 Information from Third Parties

We may receive information from trusted third-party partners such as payment gateways, analytics providers (e.g., Google Analytics), and courier and logistics partners. This data is used strictly to fulfill services and improve Platform performance.

2. How We Use Your Information

We use collected data for the following purposes:

2.1 Platform Operations

• Processing and fulfilling orders
• Managing payments and refunds
• Shipping and delivery coordination
• Account management

2.2 Customer Support

• Responding to queries
• Resolving delivery or service issues
• Training support teams for better assistance

2.3 Improvement & Analytics

• Platform optimization
• UI/UX improvements
• Feature development
• Internal research and testing

2.4 Marketing & Communication

• Order updates and service notifications
• Promotional messages (only if opted in)
• Feedback and review display (non-identifiable)

You may opt out of marketing communications at any time.

2.5 Fraud Prevention & Legal Compliance

• Detecting suspicious activity
• Preventing misuse of services
• Complying with legal or regulatory requirements

3. Sharing of Information

3.1 Service Providers

• Courier and logistics partners
• Payment processors
• Technology and hosting providers

These partners are bound by confidentiality obligations.

3.2 Legal Requirements

We may disclose information if required by law, court order, or government authority.

3.3 Business Transfers

In case of merger, acquisition, or restructuring, customer data may be transferred as part of business assets.

4. Your Rights

You have full control over your data. You may contact us to exercise the following rights:

4.1 Right to Correction

Request correction of inaccurate or outdated information.

4.2 Right to Deletion

Request deletion of personal data, subject to legal and operational requirements.

4.3 Right to Access

Request a summary of personal data we hold about you.

4.4 Right to Withdraw Consent

You may withdraw consent for specific data processing activities. Certain services may be unavailable after withdrawal.

4.5 Right to Opt-Out

Unsubscribe from promotional emails or messages at any time. Transactional communications will still be sent.

5. Consent

By using Goosebump and placing orders, you consent to the collection, use, and processing of your information as outlined in this Policy.

If you wish to revoke consent, please contact us. Withdrawal of mandatory permissions may restrict access to certain services.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal obligations
• Prevent fraud

Data is securely deleted when no longer required.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission
• Secure servers
• Restricted internal access

While we take all reasonable precautions, no online system is 100% secure.

8. Cross-Border Data Transfers

Your data may be processed or stored outside India by trusted service providers. We ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy