Returns & Refund Policy

Refund & Replacement Policy

Goosebump
We're all about giving you goosebumps — the good kind. If your order arrives less than perfect, we've got your back with a smooth, hassle-free replacement process.

Effective Date: July 2025

When We'll Replace It (No Questions Asked)

You are eligible for a free replacement if:

  • The product reaches you damaged or broken.
  • The product is defective or does not work as expected.
  • You received the wrong item by mistake.

What's Not Covered for Replacement

For hygiene, safety, and product integrity, replacements are not available for:

  • Opened, used, or tampered products.
  • Bundles, combo packs, accessories, or lubricants.
  • Battery-operated products or strokers.
  • Products purchased from third-party sellers or marketplaces.

How to Get Your Replacement

Step 1 — Contact Us Within 7 Days

Reach out to our support team within 7 days of delivery.

Please send us:

  • Your Order ID.
  • Clear photos or a short video showing the issue.
  • A brief description of the problem.

Step 2 — Fast Review

Our support team will review your request and usually responds within 1–2 business days.

Step 3 — Free Pickup & Replacement

Once your request is approved, we'll arrange a free reverse pickup from your doorstep (where service is available) and dispatch a brand-new replacement of the exact same product.

Important Goosebump Notes

  • Replacements are available only for the same product. We do not exchange products for different items.
  • Only one replacement request is permitted per order.
  • This policy applies only to products purchased directly from goosebump.in.
  • The replacement product continues with the remaining warranty from the original purchase date. A new 90-day warranty is not issued.

Need to Contact Us?

Email: care@goosebump.love
WhatsApp: +91 84481 87621
Support: +91 93156 64005

Please Include in Your Message

To help us process your request as quickly as possible, please include:

  • Your Order ID.
  • The reason for your request (Return / Replacement / Cancellation).
  • Clear photos or a short video of the product and its packaging.

We're Here to Help

We want every Goosebump experience to feel exciting from the moment it arrives. If something isn't right, let us know—we'll do our best to make it right as quickly as possible.